Urgent care review update 2018/19  

Between 26 September 2017 and 31 January 2018, we ran a consultation on changes to improve urgent care services in Sheffield. 'Urgent care' is treatment for illnesses that are urgent but not life threatening and minor injuries and includes both physical and mental health. You can read about the 2017/18 consultation here.

We worked with our partners, clinicians and members of the public to review all the feedback we received during the consultation and consider whether we should go ahead with the proposals.

In September 2018, the CCG agreed to reconsider our urgent care proposals for minor illnesses and minor injuries and not to progress with the proposed changes to urgent eye care.

We are still committed to ensuring Sheffield people who have an urgent care need can access the right care, at the right time and in the right place. And we believe we can improve services to make them fit for the future for the people of Sheffield.

Between September 2018 and March 2019 we held specific engagement sessions with patient representatives and our partner organisation. We also sought the views of the wider population, people who use the services, and those from harder to reach communities to really understand what the issues are. Following on from feedback from the last consultation, we worked with members of the public and patients to develop the definition of urgent care. Urgent care means advice and treatment for illness and injuries for all ages, thought to be urgent (care needed within 24 hours) but not life threatening. In this definition, illness includes both physical and mental health conditions.

We have analysed the information collected and are looking at ways we can improve the problems people face when accessing urgent care services.

We are grateful for your ongoing cooperation, and look forward to working with you on designing the best urgent care services in Sheffield.

 

Feedback from our workshops and other engagement

Please click here to find out about the work we have been doing since September.

 

Keep in touch

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For further information, please contact sheccg.engagementactivity@nhs.net or call 0114 305 1212.