NHS Sheffield Clinical Commissioning Group

We want you to have more care closer to your home...

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Making Urgent Care work better in Sheffield

Have your say on urgent care

Have your say

The urgent care consultation runs from Tuesday 26 September to Monday 18 December and everyone across Sheffield is urged to have their say.

You can read more about the proposed changes and what this means for you, including frequently asked questions on our consultation resources page.

Once you have read the proposals, have your say by:

You’ll also find our teams out and about in supermarkets, waiting rooms and a range of community organisations throughout the consultation period. Follow us on social media or keep visiting our website for the up to date events list.

For further information please contact sheccg.engagementactivity@nhs.net or call 0114 305 4609.


Why are we consulting?

Regardless of whether you’re a resident or a visitor to Sheffield, it’s important to know where to turn when you need healthcare quickly.

When we talk about 'urgent care', we mean treatment for illnesses that are urgent but not life threatening and minor injuries. This includes urgent care for both physical and mental health including minor injuries and illnesses plus urgent eye care.

NHS Sheffield Clinical Commissioning Group wants to make changes that make it simpler for people to get the care they need and guarantee everyone who needs it an urgent appointment within 24 hours.  

There are no changes to emergency or planned care in this consultation; this consultation is about providing urgent care in different ways so that we can improve access to urgent care services for people across the entire city.

***Please keep checking back to this page for updates and more information throughout the consultation period***


Why do we need to change?

Over the past two years the CCG has been speaking to people across the city about the service. The feedback from thousands of service users showed that overwhelmingly they find the current system confusing and hard to access quickly.

  • People are not always sure where to go to get the care they need and some end up having to be redirected to different services, delaying their treatment.
  • People have told us that they sometimes resort to A&E or other services because they cannot get a GP appointment quickly enough.
  • Demand for urgent GP appointments keeps on growing. At the moment, GP practices are struggling to cope with this on top of planned appointments as well.
  • Right now in Sheffield, we have urgent care services that are providing similar treatments within a close proximity, often at the same time. This wastes time and money for both the NHS and patients.
  • National guidance reinforces the need to change how we deliver urgent care not just in Sheffield but across the country, notably around continuity of care for people living with long term conditions and introducing urgent treatment centres.

You can read more about the clinical evidence and recommendations made by NHS England on urgent treatment centres and providing urgent care here.



What do we want to change?

The CCG is proposing to:

  • Change the way people get urgent GP appointments
    Groups of GP practices will work together to offer urgent appointments within 24 hours. People will be assessed to decide if they need to see their own GP or can be seen by at a different GP practice in their local area.
  • Change where people would go for minor illness and injuries
    Currently, there is a walk-in centre in the city centre which treats minor illnesses and a minor injuries unit at the Royal Hallamshire Hospital that deals with adult minor injuries, while children with minor injuries are seen at the emergency department at Sheffield Children’s Hospital. These would be replaced with two urgent treatment centres at Northern General Hospital and Sheffield Children’s Hospital which would treat both minor illness and injuries and offer booked appointments as well as walk-in appointments.
  • Change where people go for urgent eye care
    Currently adults needing either urgent or emergency eye care are seen at the Emergency Eye Clinic at the Royal Hallamshire Hospital. In the future, urgent appointments would be offered at locations across the city with extended opening times making it easier for people to get care closer to where they live. Emergency eye care (sight-threatening conditions) would continue to be provided at the Hallamshire.
  • Improve the way people access services
    These changes would be supported by an improved system where people can contact their practice or 111 and be assessed over the phone. They will then be booked an appointment or signposted to the right place for the care they need.

There are three options for how the urgent treatment centres could work for adults and children, which are set out in the consultation document. The CCG wants to know people’s view on these proposed changes and which options people in Sheffield prefer.

Under all of the options, the advice to anyone that needs an urgent appointment would be contact your GP practice or NHS 111 first. 

Improving access to urgent appointments with GPs and other health professionals in the community would mean people across Sheffield would be able to get the care they need as close to home as possible, which is what they have told us they want.

Replacing the walk-in centre and minor injuries unit with urgent treatment centres that are open longer will make it simpler for people to get the care they need quickly when GP practices are closed and is in line with national policy. 

Read our frequently asked questions for more information




NHS Sheffield Clinical Commissioning Group

722 Prince of Wales Road
S9 4EU