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Prescription Order Line

Prescription Order Line

The Prescription Order Line works in partnership with 14 GP practices across Sheffield. The service offers a central telephone line for patients registered at these practices, to order their repeat prescriptions over the phone.

Trained healthcare staff answer your call, discussing your needs and medications with you.  This means you will only order the medication that you need when you need it; giving you more control over your health care needs.

The service aims to reduce the amount of unwanted medicines being dispensed and also to improve patients outcomes across Sheffield

Prescription Order Line Number

If your practice offers the Prescription Order Line service, you can call the following numbers:

  • If you are registered at Duke Medical Centre or East Bank Medical Centre, please call 0114 372 3333
  • If you are registered at another Sheffield surgery that offer the Prescription Order Line service, you can call 0114 372 3000
  • The POL opening hours are Monday – Friday 09.00hrs – 15.00hrs we do not open weekends or bank holidays

If you are unsure whether you can use the Prescription Order Line service, please contact your practice.

We welcome your feedback

If you have used this service, we would really value your feedback as it will allow the service to be continuously reviewed and improved. 

You can complete a patient feedback form here. 


Prescription Order Line Annual Survey 2018

During November 2018 a random selection of patients were contacted to seek their views on the service. A copy of the questionnaire used can be viewed here.

Overall results were positive and comparable to last year’s annual survey, in that 75% of patients stated that they are extremely likely to recommend the service to friends and family.

You can view a high level summary report here.



NHS Sheffield Clinical Commissioning Group

722 Prince of Wales Road
S9 4EU

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