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NHS 111


NHS 111 is free to call and is a fast and easy way for people to get the right help, whatever their health needs and whatever the time of day or night. 

The number is for people who:

  • Need medical care fast, but it’s not an emergency
  • Don’t know who to call for medical help
  • Think they need to go to A&E or another NHS urgent care service
  • Need health information or reassurance about what to do next.

Callers to 111 are put through to a team of highly-skilled call advisers, who are supported by experienced nurses. They use a clinical assessment system and ask questions to assess callers’ needs and determine the most appropriate course of action.

Speech or hearing impairment

If you are deaf, hard of hearing or speech-impaired you can contact the NHS 111 service using the RNID's text relay services. 

If you suffer from a chronic health condition you might find it helpful to prepare a text template and store it in your phone to use when you need it.

Different languages

Information on NHS 111 is also available in non-English languages from the NHS Choices website.

Feedback on 111

If you have contacted the 111 service and would like to let them know that they have done something well or could have done something better, then the 111 service want to hear about it. Details for how to feedback are on the 111 provider’s, Yorkshire Ambulance Service’s, website: http://www.yas.nhs.uk/

NHS Sheffield Clinical Commissioning Group

722 Prince of Wales Road
S9 4EU

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