Our Principles

Patient experience of care is a key part of the CCG quality framework and it is essential that we not only seek patient’s views about their care but also ensure that the appropriate action is taken to make improvements. Our three principles are:

• We will work with and listen to the people of Sheffield
• We will use patient feedback to drive innovation and commission service improvements
• We will challenge providers if there is evidence of poor patient experiences of care

The team also monitors patient experience and feedback data from Sheffield NHS providers and gains assurance that improvements are made to practice.

Our Strategy

A new patient experience strategy is currently in development and sets out 5 objectives over the next four years to 2019.  These are:

• Establish and maintain effective leadership, capacity and capability within the CCG
• Deliver our patient experience targets
• Establish effective CCG assurance processes
• Develop effective partnership working
• Ensure patient feedback is publically available

Complaints, Comments, Concerns & Compliments

NHS Sheffield CCG manages compliments, comments, complaints and MP enquiries relating to the services that we provide and the decisions that we make about how health care is provided in Sheffield. We help patients and their representatives to make complaints and keep them informed about the action that we are taking in response to their complaint. We ensure that complaints are investigated properly, ensure that lessons are learned and that improvements are made to services.

For Complaints, Concerns, Compliments and Enquiries regarding the Vaccination Programme at the Octagon or Sheffield Arena please contact Sheffield Teaching Hospital, Patient Advice and Liaison Service via telephone: 0114 271 2400, or via email: sth.pals@nhs.net

For more information on how to give your feedback, click here.