FOI Ref: 0002FOI2021

1^st May 2020

Freedom of Information Act 2000 – Request for Information

We are pleased to respond to your request for information and our response is set out below:

Request/ Response

I would like to request information under the Freedom of Information Act. The information that I require relates to a specific telephone maintenance contract.

The contract information sent by the organisation previously has now expired please can you provide me with a new update of the telephone maintenance contract:

Please can you send me the following contract information with regards to the organisation’s telephone system maintenance contract (VOIP or PBX, other) for hardware and Software maintenance and support if all the information is still the same besides the contracts dates please send just the new contract dates it would be much appreciated.

Responses are for the CCG, GP practices manage/ own their own telephone systems. 

1. Contract Type: Maintenance Sheffield CCG

 

2. Existing Supplier: Redcentric

 

3. Annual Average Spend:

• Cisco call manager was procured by embed on our behalf.
• IPFX £16k pa

4. Hardware Brand: Cisco

 

5. Number of telephone users: around 323

6. Contract Duration: please include any extension periods.

• Embed purchased an upgrade on behalf for 3 years.
• 12 months added for the call manager.

7. Contract Expiry Date: Please provide me with the day/month/year. IPFX 13^th April 2021.

8. Contract Review Date: Please provide me with the day/month/year. January 2021

9. Application(s) running on PBX/VOIP systems: IPFX VOIP

 

10. Telephone System Type: VOIP

 

11. Contract Description: break fix contract maintenance

12. Go to Market:

• Call manager was purchased by embed on our behalf.
• For IPFX, we obtained 3 quotes.

13 Contact Detail: Adam Lavington, Deputy Director of IT,

sheccg.sheffieldccg@nhs.net

If the service support area has more than one provider for telephone maintenance then can you please split each contract up individually for each provider.  

If the contract is a managed service or is a contract that provides more than just telephone maintenance please can you send me all of the information specified above including the person from with the organisation responsible for that particular contract.

If the maintenance for telephone systems is maintained in-house please can you provide me with:

1. Number of telephone Users:
2. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
3. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
4. Contact Detail: Of the person from with the organisation responsible for telephone maintenance full Contact details including full name, job title, direct contact number and direct email address.

Also if the contract is due to expire please provide me with the likely outcome of the expiring contract.

If this is a new contract or a new supplier please can you provide me with a short list of suppliers that bid on this service/support contract?

Not applicable.