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0024FOI1920

FOI Ref: 0024FOI1920

24th May 2019  

Freedom of Information Act 2000 – Request for Information

We are pleased to respond to your request for information and our response is set out below:

Request/ Response

The questions contained in this request are designed to help us build an accurate national picture of patient transport, so that we, along with the Healthwatch Network can work with NHS England, Clinical Commissioning Groups to help unpick some of the current issues and actively improve patient transport for people who use it.

We hope that you will be able to respond to this request in full, to help us develop our insight, so that we can propose practical solutions to any issues or pressures we discover at a national level.

If it is useful for your internal processes please treat this correspondence as a formal request for information under the Freedom of Information Act. We appreciate that gathering this sort of information can be onerous, though we would appreciate a response within twenty working days of receipt. If this will not be possible, please let us know.

Some key points about our request:

  • All the questions relate to people who have used patient transport services over from 1 April 2015 to 31 March 2019.
  • All questions relate to non-urgent transport between patient’s place of residence to and from 

Questions:

1. How many people accessed the non-emergency patient transport (NEPTS) during the periods below?

 

2015/16

2016/17

2017/18

2018/19

Numbers (Sheffield only)

180180

160127

131864

114136

 

2. How many people requested access to NEPTS but were refused the service?

 

2015/16

2016/17

2017/18

2018/19

Numbers

We don’t hold this information – you would need to contact the providers: Yorkshire Ambulance Service, Arriva & City Taxis for Sheffield CCG patients.

 

 

3. Has there been any change in how people access NEPTS during the periods listed?

Year

Yes

No

2015/16

 

X

2016/17

 

X

2017/18

 

X

2018/19

 

X

 

Have there been changes in the guidance issued to those conducting eligibility assessments?

Please send any supporting documentation regarding this or list below:

 

N/A

 

 

 

4. If yes, please tick categories affected:

 

Disability

Financial Assessment / Disability Benefit

Other (please list)

2015/16

N/A

2016/17

2017/18

2018/19

 

  1. How many people were reassessed for eligibility for access to non-urgent patient transport service?

 

2015/16

2016/17

2017/18

2018/19

One off assessment

You would need to contact the providers listed in Q2, for Sheffield CCG registered patients

 

Annual Assessment

Other

 

5. What was the outcome?

 

2015/16

2016/17

2017/18

2018/19

An increase in eligibility

See response to Q4.

A decrease in eligibility

Referral to community transport/other

 

NHS Sheffield Clinical Commissioning Group

Headquarters
722 Prince of Wales Road
Sheffield
S9 4EU

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