IMPORTANT INFORMATION

This website is no longer being updated.

NHS Sheffield Clinical Commissioning Group has been legally dissolved and from 1 July 2022 has been replaced by a new organisation: NHS South Yorkshire Integrated Care Board (SY ICB). NHS South Yorkshire ICB is now responsible for commissioning and funding of health and care services locally. Please go to our new website www.southyorkshire.icb.nhs.uk for information about the work of NHS South Yorkshire ICB and details about how to contact us.

Thank you.

We want you to have more care closer to your home...

0033FOI2021

FOI Ref: 0033FOI2021

20th July 2020

Freedom of Information Act 2000 – Request for Information

We are pleased to respond to your request for information and our response is set out below:

Request/ Response

1. Please confirm the manufacturer of your telephony system(s) that are currently in place? Cisco

2. When was the installation date of your telephony equipment? Refreshed 2019/20

3. Who maintains your telephony system(s)? Redcentric

4. Please confirm value of the initial project and value of annual support/maintenance services (in £)? £15k approx

5. Does your annual maintenance service include moves, adds and changes? And if not what is the annual cost of moves, adds & changes? No just break fix.

6. When is your contract renewal date? 1st April 2021

7. Do you use Unified Communications or Collaboration tools such as Microsoft Skype for Business/ Teams/Cisco/Avaya/Mitel? If yes, what tools are you currently using? Microsoft Teams, handsets are Cisco

8. Please confirm the manufacturer of your Contact centre system(s) that are currently in place? Cisco IPFX

9. When was the installation date of your contact centre infrastructure? Upgraded February 2020

10. Who maintains your contact centre system(s)? Redcentric

11. Please confirm value of the initial project and value of annual support/maintenance services (in £)? See Q4.

12. How many contact centre employees/agents do you have? Six

13 .Do agents work from home? Or just your offices? Both at the moment due to Covid-19.

14. When is your contract renewal date? See Q6.

15. Do you use a CRM in the contact centre? What platform is used? IPFX

16. Do you use a knowledge base / knowledge management platform? What platform is used? No

17. Who currently provides your calls and lines? Virgin media

18. What is your current annual spend on calls and lines? We took the service in-house April 2020, call costs were: June £1158.10 ex VAT.

19. When is your contract renewal date? March 2021

20. Who provides your wide area network? How many sites are connected? Redcentric

21. How many employees do you have overall within your organisation? Around 323

22. Can you provide contact details for your procurement lead / category manager for these services? IT Procurement Manager (contact details below)

23. Can you provide names and contact details for the following people within your organisation?

  • CIO / IT Director - Adam Lavington, Deputy Director of IT
  • Head of IT – Head of IT
  • Head of Digital Transformation - Adam Lavington, Deputy Director of IT
  • Head of Customer services​ – Head of IT Operations

Contact: https://servicedesk.sheffield.nhs.uk

NHS Sheffield Clinical Commissioning Group

Headquarters
722 Prince of Wales Road
Sheffield
S9 4EU

Logo: Facebook Logo: Twitter Logo: Youtube Logo: Pinterest