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Redirected Complaints

The CCG handles complaints about:

  • the conduct of NHS Sheffield CCG staff
  • services that NHS Sheffield CCG provides (e.g. continuing healthcare and individual funding requests)
  • services commissioned by (arranged and contracted for) NHS Sheffield CCG

If you have concerns about the service that you have received from a healthcare provider (such as at a GP practice or hospital) you can raise your concerns directly with the provider.

For complaints about Sheffield Teaching Hospitals:

By post to:

Patient Services Team
Sheffield Teaching Hospital NHS Foundation Trust
Royal Hallamshire Hospital
Glossop Road
S10 2JF

Tel: on 0114 271 2400,
Via email on PST@sth.nhs.uk 

In person in the Patient Partnership Department on B Floor, Royal Hallamshire Hospital and the Huntsman main entrance on C Floor at the Northern General Hospital.

For complaints about primary care, including GP practices (NHS England):

By post to:
NHS England
PO Box 16738
B97 9PT

By email to: england.contactus@nhs.net
If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

By telephone: 0300 311 22 33

For complaints about Yorkshire Ambulance Service (YAS):

By Post to:
Patient Relations Helpdesk
Yorkshire Ambulance Service NHS Trust
Springhill 2
Brindley Way
Wakefield 41 Business Park

Tel: 0345 122 0535
Email: patient.relations@yas.nhs.uk

For complaints about NHS 111
Email: servicedesk@nhschoices.nhs.uk or complete the online form 'our feedback form'

For complaints about Sheffield Health and Social Care Trust (SHSCT):

Corporate Affairs
Sheffield Health and Social Care
Fulwood House
Old Fulwood Road
S10 3TH

Tel: (0114) 2718956
Email: complaints@shsc.nhs.uk

For complaints about Sheffield Children’s Hospital:

By post to:
Patient Advice & Liaison Team (PALS)
The Children’s Hospital
Western Bank
S10 2TH

Tel: 01142717594
Email: Linda.towers@sch.nhs.uk

For complaints about Sheffield City Council (including social services):

Customer Feedback & Complaints Team
Customer Services
Sheffield City Council
Floor 1 Howden House
1 Union Street
S1 2SH

Telephone: 0114 2734660
Email: socialcarecomplaints@sheffield.gov.uk

Independent Support

For more information about independent support services, click here.

NHS Sheffield Clinical Commissioning Group

722 Prince of Wales Road
S9 4EU

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