NHS Sheffield Clinical Commissioning Group

We want you to have more care closer to your home...

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Compliments, Concerns, Comments and Complaints

Compliments, Concerns, Comments and Complaints

When we do something well or could do something better, we want to hear about it.

We have formal procedures for reporting concerns and complaints with our partner organisations such as Sheffield Teaching Hospitals, GP surgeries and dentists. We will be open and honest when we know mistakes have happened, so every effort can be made to learn from them and ensure that the same situation does not occur again.

Our aim is to commission first-rate health care in Sheffield and we want to hear when things go really well. It might be that a staff member has gone the extra mile or that the care you received exceeded your expectations. Please share with us when we're getting it right! 

You can read our Compliments and Complaints Policy here.

To give us any kind of feedback, visit our Contact Us page for the details of the complaints team.

Independent Support

There are a number of independent organisations who can also help with support and guidance when giving feedback:

  • Sheffield Advocacy Hub provides support to people making complaints
  • Care Opinion is an independent site that records your experiences of UK health services, good or bad
  • Healthwatch is the national consumer champion organisation for health and social care
  • Healthwatch Sheffield is your independent voice for health and social care in Sheffield

The 'Complain for Change' Campaign

The Parliamentary and Health Service Ombudsman (PHSO) have launched 'Complain for Change', a website full of simple and accessible information (including materials for people with a learning disability) on how to make a complaint.

Click here to visit the 'Complain for Change' website.

NHS Sheffield Clinical Commissioning Group

722 Prince of Wales Road
S9 4EU