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Compliments, Concerns, Comments and Complaints

Compliments, Concerns, Comments and Complaints

When we do something well or could do something better, we want to hear about it.

We have formal procedures for reporting concerns and complaints with our partner organisations such as Sheffield Teaching Hospitals, GP surgeries and dentists. We will be open and honest when we know mistakes have happened, so every effort can be made to learn from them and ensure that the same situation does not occur again.

Our aim is to commission first-rate health care in Sheffield and we want to hear when things go really well. It might be that a staff member has gone the extra mile or that the care you received exceeded your expectations. Please share with us when we're getting it right! 

You can read our Compliments and Complaints Policy here.

How to get in touch

For concerns or complaints regarding:

  • the conduct of NHS Sheffield CCG staff
  • services that NHS Sheffield CCG provides (e.g. continuing healthcare, POL and individual funding requests)
  • services commissioned by (arranged and contracted for) NHS Sheffield CCG

Please contact us on the details below:

Phone: 0114 305 1072 or 0114 305 1094

Email: SHECCG.complaints@nhs.net

Post: Complaints Team, NHS Sheffield CCG, 722 Prince of Wales Road, Sheffield S9 4EU

If you have any communication needs please let us know. For example, if you need information in braille, large print or easy read, or if you need an interpreter. If you need us to communicate with you by phone or face to face please tell us using the channels above.

If you have any concerns about the service that you have received from a healthcare provider (such as at a GP practice or hospital) you can raise your concerns directly with the provider. Contact details for our main providers are given below. Please visit their websites to find out more about their complaints procedures.






Complaints about primary care, including GP practices (NHS England)


NHS England is responsible for investigating complaints regarding these services:

Phone: 0300 311 22 33

Email: england.contactus@nhs.net

If you are making a complaint please state: ‘For the attention of the complaints team’ in the subject line.

Post: NHS England, PO Box 16738, Redditch, B97 9PT

Website: NHS England » How do I feedback or make a complaint about an NHS service?




Complaints about Sheffield Teaching Hospitals:


Phone: 0114 271 2400,

Email: sth.pals@nhs.net

Post: Patient Services Team, Sheffield Teaching Hospital NHS Foundation Trust, Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF

WebsiteHow To Make A Complaint (sth.nhs.uk)




Complaints about Sheffield Children’s Hospital:


Phone: 01142717594

Email: scn-tr.pals@nhs.net

Post: Patient Advice & Liaison Team (PALS), The Children’s Hospital, Western Bank, Sheffield, S10 2TH

Website: Contact us - Sheffield Children’s NHS Foundation Trust (sheffieldchildrens.nhs.uk)




Complaints about Sheffield Health and Social Care Trust (SHSCT):


Phone: 0114 2718956

Email: complaints@shsc.nhs.uk

Post: Corporate Affairs, Sheffield Health and Social Care, Fulwood House, Old Fulwood Road, Sheffield, S10 3TH

Website: Complaints | Sheffield Health and Social Care (shsc.nhs.uk)




For complaints about Yorkshire Ambulance Service (YAS):


Phone: 0345 122 0535

Email: patient.relations@yas.nhs.uk

Post: Patient Relations Helpdesk, Yorkshire Ambulance Service NHS Trust, Springhill 2, Brindley Way, Wakefield 41 Business Park, Wakefield, WF2 0XQ

Website: Please Tell Us What You Think | Yorkshire Ambulance Service (yas.nhs.uk)




For complaints about Sheffield City Council (including social services):


Phone: 0114 2734660

Email: socialcarecomplaints@sheffield.gov.uk

Post: Customer Feedback & Complaints Team, Customer Services, Sheffield City Council, Floor 1 Howden House, 1 Union Street, Sheffield, S1 2SH

Website: Making a complaint (sheffield.gov.uk)




Complaints or enquiries about the Vaccination Programme at the Octagon or Sheffield Arena


Phone: 0114 271 2400,

Email: sth.pals@nhs.net

Post: Patient Services Team, Sheffield Teaching Hospital NHS Foundation Trust, Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF




Independent Support

There are a number of independent organisations who can also help with support and guidance when giving feedback:

The 'Complain for Change' Campaign

The Parliamentary and Health Service Ombudsman (PHSO) have launched 'Complain for Change', a website full of simple and accessible information (including materials for people with a learning disability) on how to make a complaint.

Click here to visit the 'Complain for Change' website.

NHS Sheffield Clinical Commissioning Group

722 Prince of Wales Road
S9 4EU

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