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Prescription Ordering Service

Prescription bag

A small number of GP Practices in Sheffield currently have a telephone prescription ordering service run by a trained team of NHS staff. It is open Monday to Friday, 9am to 3pm, and allows patients to call and order their repeat medication.

With the patient’s consent, staff look at the patient’s medication record, take a list of the medicines needed, and send the request for the prescription to the doctor electronically. The patient’s doctor issues the prescription and it is made ready for collection within 2 working days or dispensing by the patient’s pharmacy of choice within 4 working days as normal.

The prescription order line is one of a number of ways that patients can order their medicines from their doctor. The service has its own dedicated telephone number which patients use instead of their GP practice's number to order their medicines.

NHS Sheffield Clinical Commissioning Group is considering making this service available to all GP Practices and their patients in Sheffield. We would like to hear what you think about the way you currently get your repeat medication, and a new city-wide telephone prescription ordering service.

Complete the online survey here


The survey is live until 1 November 2020 

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NHS Sheffield Clinical Commissioning Group

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