The CCG, along with partners and the public, have undertaken a number of workshops and engagement activities to achieve a collective understanding of the problems in urgent care in Sheffield. The activities have taken place in December 2018, January and February 2019 and are continuing in March 2019. 

Please click here to see a presentation from December which highlights the journey to this point which describes our reflections and revised approach since the decision made in September at Primary Care Commissioning Committee to refresh the proposals.

Below are the outputs and documentation.

Urgent Care Engagement Key Findings Report - June 2019

Please click here for the urgent care engagement key findings report for the engagement undertaken between 2018 - 2019.

 

December 2018 – partner workshop and public reference workshop

The objectives were as follows.

Partner Workshop

• To develop a collective view of the problems the system faces delivering urgent care and their root causes (case for change)
• To draft  objectives to address the problems that all partners can identify with and help deliver
• Develop a definition of urgent care

Public Workshop

• To develop a collective view of the problems Sheffield faces regarding urgent care
• To draft  objectives to solve the problems
• Develop a definition of Urgent Care

We shared our communications and engagement plan at the workshops and asked participants for ideas of how we could improve the plan

Click here for a presentation from the December workshop.

 

January 2019 - joint public and partner workshop

In January, we brought our partners and public reference group together.

At this workshop, we started to further explore the problems raised in the first workshops.

The aims of the workshop were to:

• To continue to develop a collective view of the problems Sheffield faces regarding urgent care
• Revisit the draft objectives to solve the problems
• Gain a common understanding of what urgent care services look like in Sheffield
• Map your patient journey through urgent care

We asked attendees to check the revised definition of urgent care which had been discussed at the first workshops.

We also pulled all the problems and issues from the first workshops into one picture as a Venn diagram. This is a constant throughout the workshops as we wanted all attendees to make sure we were capturing any new issues from the discussions we were having at every event.

We know from the first consultation, that the public and partners wanted more information about urgent care services. So in this workshop we started sharing information.One of the common problems raised in the first workshops was the patient and staff experiences of the urgent care pathway (or patient journey). To explore this further, we drew together a flow chart and asked everyone at the workshop to map out a recent experience of urgent care.

We also started our community engagement - you can view the engagement plan for January - February here.

Please see here for other presentations from the workshop.

 

February 2019 - partner workshop and public reference workshop

On the 14 February, the aims of the workshop were to:

• To continue to develop a collective view of the problems Sheffield faces regarding urgent care
• Drawing  patient journeys received so far
• What’s most important and what needs most improvement – View from the room
• Engagement Update

On the 28 February, the aims of the workshop were to:

• To continue to develop a collective view of the problems Sheffield faces regarding urgent care
• Discuss the raw information from the targeted community engagement done so far and to identify any common themes in urgent care..
• Are there any problems in urgent care not captured so far arising from the previous item.Some of our targeted engagement had already taken place, and participants started to look through the conversations to understand the key themes and make sure any new problems are captured on our problem Venn diagram.

There was also an update of the targeted engagement taking place in specific communities - this can be viewed here.

An overview of the engagement work that took place in January and February can be viewed here.

Please click here for the presentations from the workshop.

 

March 2019 – Children’s Urgent Care Review Workshop

On the 26 March we held a workshop that focussed on Children’s and Young People’s urgent care.

The aims of the workshop were:

• To continue to develop a collective view of the problems Sheffield faces regarding urgent care.
• To gain an understanding of what urgent care services for children look like in Sheffield
• To share what is good and what is not so good about urgent care services for children in Sheffield

Click here for the presentation.

 

June 2019 – Public and Partner Reference Group Workshop

We held the final workshop for this stage of the urgent care review on the 6 June 2019.

The aims of the workshop were:

• To agree a final set of problems which everyone understands (overall aim)
• To revisit the history of the review since December
• To review highlights from the communications and engagement report
• To agree a final set of problems
• To provide an overview of the context and parameters that we are working in
• To test the draft approach

Click here for the presentation.

Following the workshop, we produced a “Master If and Then” document, which pulled together the discussions from exercise 2 in this workshop. This can be found here.