FOI Ref: 0138FOI1920 

15th November 2019

Freedom of Information Act 2000 - Request for Information

We are pleased to respond to your request for information and our response is set out below:

Request/ Response

I would like to request the following information for research purposes please. This will enable our company - [redacted] tentially approach you with a maintenance contract for your telephony support when the time is right, rather than randomly! Information with regards to the organisation's telephone system maintenance contract (VOIP or PBX, other) for hardware and software maintenance and support.

- Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business? Cisco

- Approximately how many extensions does the system support across your organisation? All CCG staff have a phone number, around 320.

- Who is the incumbent/support partner for the maintenance of your VOIP/PBX? Redcentric

- How many of those extensions are contact centre/customer service agents? None

- When does your PBX/VOIP support contract expire? 2024, we have just paid 5 years advance support as it was recently refreshed.