FOI Ref: 0144FOI1920

15th November 2019

Freedom of Information Act 2000 - Request for Information 

We are pleased to respond to your request for information and our response is set out below:

Request

I am currently doing some research into IT Service Management and Desktops ITAM trends in the UK public sector. Could you kindly provide me with the below information about your organisation:

- What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)? 

- Who is your current vendor?

- When does the contract with your current service desk provider end?

- How much does your current ITSM service desk tool cost annually?

- When will you be looking to review your current service desk tool?

- What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?

- Who is your current vendor?

- When does the contract with your current desktop provider end?

- How much does your current ITAM desktop tool cost annually? 

- When will you be looking to review your current desktop tool?

- Who is your primary IT company contact?

Response 

NHS Sheffield CCG does not currently have any software that is used to manage IT service management or asset management. This is done on our behalf by eMBED as part of a larger contract which ends 31/03/2020. The costs of these items are not discrete within the contract and so are unknown.

This service is delivered by: eMBEDhealth, Scorex House, 1 Commercial Street, Bradford, West Yorkshire, BD1 4AS