NHS Sheffield Clinical Commissioning Group

We want you to have more care closer to your home...

branch graphic

Compliments, Concerns, Comments and Complaints

Compliments, Concerns, Comments and Complaints

When we do something well or could do something better, we want to hear about it.

We have formal procedures for reporting concerns and complaints with our partner organisations such as Sheffield Teaching Hospitals, GP surgeries and dentists. We will be open and honest when we know mistakes have happened, so every effort can be made to learn from them and ensure that the same situation does not occur again.

Our aim is to commission first-rate health care in Sheffield and we want to hear when things go really well. It might be that a staff member has gone the extra mile or that the care you received exceeded your expectations. Please share with us when we're getting it right! 

Visit the Contact Us section of our website for contact details for the complaints team.

Independent Support

There are independent organisations who can also help with support and guidance for how to have your say:

  • Voiceability support people who face disadvantage or discrimination to have a voice
  • Patient Opinion is an independent site about your experiences of UK health services, good or bad
  • Healthwatch is the national consumer champion organisation for health and social care
  • Healthwatch Sheffield is your independent voice for health and social care in Sheffield - Read more in 'What is Healthwatch Sheffield? 5 Key things'

The Complain for Change Campaign

The Parliamentary and Health Service Ombudsman (PHSO) has launched a new Complain for Change campaign. Promoted nationally with patient advocacy groups, Healthwatch and the local NHS, this is the first time that simple and accessible information has been provided for people with a learning disability in GP surgeries on how to make a complaint. PHSO has also created a short animated video for people with a learning disability which is being shown through advocacy groups and can be found at www.complainforchange.org 

NHS Sheffield Clinical Commissioning Group

Headquarters
722 Prince of Wales Road
Sheffield
S9 4EU