FOI Ref: 0167FOI1920

18th December 2019
 
Freedom of Information Act 2000 – Request for Information
 
We are pleased to respond to your request for information and our response is set out below:
 
Request/ Response
 
I am writing to you under the Freedom of Information Act to request the following information. Please provide it for the CCG or CCGs you have responsibility for.
 
1. In the 2018/19 financial year, what percentage of calls to the 111 service went unanswered? What was it in 2014/15? What was it in this financial year to date? Please also provide the actual figures.
We do not hold this information please contact the lead commissioner Greater Huddersfield CCG.
 
2. In the 2018/19 financial year, what percentage of calls were answered within 60 seconds? What was it in 2014/15? What was it in this financial year to date? Please also provide the actual figures.
Please see response to Q1.

3. In 2018/19, what percentage of callers were called back within ten minutes? What was it in 2014/15? What was it in this financial year to date? Please also provide the actual figures.
We do not hold this information please contact the lead commissioner Greater Huddersfield CCG with regard to the 111 service and the Sheffield GP Out of Hours service provided by Sheffield Teaching Hospitals Foundation Trust for any calls that may have been transferred to them by the 111 service.
 
4. In the 2018/19 financial year, what was the longest amount of time someone had to wait for a call back from a clinician? What was it in 2014/15? What was it in this financial year to date?
Please see response to Q3. 
 
5. In the 2018/19 financial year, what was the average wait time for a call back from a doctor? What was it in 2014/15? What was it in this financial year to date?
Please see response to Q3.
 
6. In the 2018/19 financial year, what percentage of calls ended up having an ambulance sent out to them, what percentage got a visit in their home from an out of hours doctor, what percentage were referred to an urgent treatment centre, what percentage were referred to their GP the next day, what percentage had their problem solved by a GP over the phone, what percentage had their problem solved by a call handler? What were call outcomes, according to these categories, in 2014/15? What were call outcomes according to these categories, in this financial year to date?  Please also provide the actual figures.
Please see response to Q3.  

7. In the 2018/19 financial year what was the ratio of call handlers to clinicians? What was it in 2014/15? What was it in this financial year to date?
Please see response to Q3.
 
8. In the 2018/19 financial year, what percentage of calls made about children, resulted in an ambulance being sent to them? What was it in 2014/15? What was it in this financial year to date? Please also provide the actual figures.
Please see response to Q3. 

9. Is there always a suitably qualified paediatric specialist clinician available to refer to on every shift. 
Please see response to Q3.

10. Have ALL call handlers had mandatory annual training on recognising and interpreting signs and symptoms?
Please see response to Q3.