For some years NHS Sheffield Clinical Commissioning Group (CCG) has worked with your doctors’ surgery to provide a Prescription Order Line telephone service for ordering repeat medication. 

This service was set up as a test service and has only been available to a few volunteer Sheffield general practices and their patients, see the list below for the practices that took part. 

The CCG has formally looked for an NHS provider to extend the Prescription Order Line to all general practices in the city but unfortunately has been unable to find one that meets the criteria.  Therefore, as we are unable to provide equal access to this service for all Sheffield patients, we have taken the difficult decision to stop providing the Prescription Order Line to all practices from 30 September 2021. 

We understand that this will mean a change to how some people order their repeat medication. If you use the Prescription Order Line we want to know how this closure will affect you and what support you may need to order your medicines in the future.

Please tell us about how this will impact you by completing this short survey:

www.bit.ly/prescription-order-line

 

The 13 general practices affected by the closure of the Prescription Order Line are:

• Beauchief Medical Practice
• Birley Health Centre
• Carterknowle Road Surgery
• Dovercourt Group practice
• Duke Medical Centre
• East Bank Medical Centre
• Green Cross Group Practice
• Manor and Park Group Practice
• Norfolk Park Medical Centre
• Porterbrook Medical Centre
• The Crookes Practice
• The Manchester Road Surgery
• White House Surgery

 

There are already a number of other ways to order your repeat medication. You can find out more about them here.